How can I place an order?
Orders are placed direct on the site: www.moyoulondon.ca. The easiest for future purchases is to register an account with us so you can log in and view your order at anytime. You may also order as a guest. We ship worldwide and accept the following payment methods:
How can I pay for my order?
We accept the following payment methods:
How do I use PayPal to pay for my order?
To pay for your order using paypal you will need to have a paypal account. A paypal account is free and easy to open. Visit the paypal website PayPal Once you are ready to pay for your order choose the paypal option and you will be directed to your paypal account where you will be prompted to sign in and confirm payment. Want more information about paypal? Visit What is PayPal
My payment has not been authorised. Can you help?
If your order has been declined you will need to place the order again. We are unable to reinstate an order once it has been declined. To help ensure your order is not declined double check the details you have entered are correct and correspond with the details registered to your account. If your billing address is different make sure you untick the ‘ship to this address’ box and enter the shipping address. Due to data protection we do not have access to the reasons an order is declined.
Where do you ship?
We ship worldwide.
How much does shipping cost?
Shipping costs depend on where exactly you live, what you purchase and the shipping service you choose.
When will you ship my order?
We aim to ship orders within 3-5 working days. For items out of stock please allow 2-3 weeks delivery.
What courier will my order be shipped with?
We may ship your order with one of the following providers; Canada Post/USPS, DHL, FedEx and UPS. Which courier we use is dependent on what you order, the shipping method you choose and the destination. Details will be sent to you via email once your order has been shipped.
When can I expect my order to arrive?
Shipping times vary depending on the destination of the parcel and the shipping method. You can view our estimated shipping times on the shipping and returns page.
How can I track my parcel?
If you opted for tracked shipping you will receive a tracking number and details of the shipping company via email when your order has been shipped.
My order hasn’t arrived, what should I do?
If your order hasn't arrived with in the estimated time frame please contact the relevant delivery company for an update. If they are unable to locate your order please email your order number to firstname.lastname@example.org
Please do allow for the estimated shipping times which you can find on the shipping and returns page.
Will I be charged customs and import fees?
Customs charges differ from country to country. We are unable to advise if they will apply to you or how much they may be. For more information please contact your local customs office so that you are aware of what fees maybe applied. MoYou London.ca has no control over customs charges and it is the responsibility of the person receiving the parcel to pay these charges.
How can I cancel my order?
If you wish to cancel your order you will need to Contact Us specifying, by order number, which order you wish to cancel. We are unable to process a request without the order number.
We aim to process your request before the order is shipped. However if your order has been shipped before we manage to cancel, you will need to return the order to us before a refund can be issued.
Please include your order number and details of the exchange or refund. Note we are unable to process returns with no order number. We can only accept returns in their original saleable condition. Images plates need to be in their original packaging with the blue film still in tact. Once your return has been received we will email you to confirm.
Can I change my order once it has been placed?
If you wish to amend your order Contact Us with you order number. If your order has not been shipped we will aim to place your order on hold until the amendments have been made.
If you wish to add items to your order you will need to place a new order for the additional products. We will then merge the two orders and amend any shipping costs.
How do I apply a discount code?
To use a discount code make sure you are logged in to your account. Once you are ready, proceed to the check out and enter the code in to the box provided. The code must be entered exactly as it appears in its original format. To ensure you enter the code correctly you might like to copy and paste it. Then click on 'Apply Code' and your basket will be amended accordingly.
Once you have done this your code has been redeemed.
The item I want is not on the website. When will it be available again?
Occasionally products do run out of stock. We will ship to you when available OR you may choose another item. If you like to pre-order we can be emailed at email@example.com and we will ensure when the item arrives it is available and we can arrange payment and shipping.