Shipping within Canada :
Free Shipping for orders over $100.00: shipped using Canada Post. Expect orders to arrive within 7-21 business days. from date of order. Tracked Shipping: is extra and via Xpress Post. Orders are processed every day before 6 pm est.
Please note that Tracking Numbers are not provided for standard shipping. Shipments are standard Canada Post.
Shipping to the US:
Air Mail or Ground Canada Post to border then USPS : Shipping may take 7-21 business days. Tracked: Shipping may take 2-14 business days. Orders containing nail varnish will be shipped with Xpress Post, UPS or FedEx. Duty charges maybe applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.
Shipping to the rest of the world:
Air Mail: Shipping may take 14-28 business days. Tracked: Shipping may take 2-28 business days. Orders containing nail varnish will be shipped with UPS or FedEx. Duty charges maybe applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.
Orders will be shipped with any of the following couriers; DHL, FedEx, UPS, Canada Post, USPS and local postal services.
* Please note, international orders might be held at customs and therefore might take longer. Feel free to contact us with any questions you might have.
Where products are in stock, we normally dispatch orders within 24 hours. Where you wish to cancel an order, then you should please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel the order and refund your order amount using via your original payment method, and we will confirming our action via e-mail. However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and contact us upon their arrival before we can process either returns and/or refund to your account.
In MoYou London we take great pride in our products quality - in any case that you are unhappy with your purchase, please contact us directly to firstname.lastname@example.org and we'll take it from there.
If you would like to cancel your order, please contact us quoting your order number. If your order was not shipped yet we will be happy to issue a full refund.
In case the order was shipped, please refer to the above paragraph about replacements and refunds.
If for any reason the item your ordered did not arrive in a perfect condition or with any fault, please let us know and we will sort it out. We appreciate feedback of any kind - in case you are unhappy for any reason from your products or service you received, please let us know.
DAMAGES UPON ARRIVAL & FAULTY ITEMS
If for any reason your product does not reach you in perfect condition, please contact our customer care teams to arrange for a replacement.
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact our customer care team with details of the problem quoting your order number and we will advise you of actions to be taken.
How can I place an order?
Orders are placed direct on the site: www.moyoulondon.ca. The easiest for future purchases is to register an account with us so you can log in and view your order at anytime. You may also order as a guest. We ship worldwide and accept the following payment methods: MASTERCARD, VISA & PAYPAL
How can I pay for my order?
We accept the following payment methods:
How do I use paypal to pay for my order?
To pay for your order using paypal you will need to have a paypal account. A paypal account is free and easy to open. Visit the paypal website PayPal Once you are ready to pay for your order choose the paypal option and you will be directed to your paypal account where you will be prompted to sign in and confirm payment. Want more information about paypal? Visit What is PayPal
My payment has not been authorised. Can you help?
If your order has been declined you will need to place the order again. We are unable to reinstate an order once it has been declined. To help ensure your order is not declined double check the details you have entered are correct and correspond with the details registered to your account. If your billing address is different make sure you untick the ‘ship to this address’ box and enter the shipping address. Due to data protection we do not have access to the reasons an order is declined.
Where do you ship?
We ship worldwide.
How much does shipping cost?
Shipping costs depend on where exactly you live, what you purchase and the shipping service you choose.
When will you ship my order?
We aim to ship orders within 3-5 working days. For items out of stock please allow 2-3 weeks delivery.
What courier will my order be shipped with?
We may ship your order with one of the following providers; Canada Post/USPS, DHL, FedEx and UPS. Which courier we use is dependent on what you order, the shipping method you choose and the destination. Details will be sent to you via email once your order has been shipped.
When can I expect my order to arrive?
Shipping times vary depending on the destination of the parcel and the shipping method. You can view our estimated shipping times on the shipping and returns page.
How can I track my parcel?
If you opted for tracked shipping you will receive a tracking number and details of the shipping company via email when your order has been shipped. You can track your order by using the relevant link below.
My order hasn’t arrived, what should I do?
If your order hasn't arrived with in the estimated time frame please contact the relevant delivery company for an update. If they are unable to locate your order please email your order number to email@example.com
Will I be charged customs and import fees?
Customs charges differ from country to country. We are unable to advise if they will apply to you or how much they may be. For more information please contact your local customs office so that you are aware of what fees maybe applied. MoYou London.ca has no control over customs charges and it is the responsibility of the person receiving the parcel to pay these charges.
How can I cancel my order?
If you wish to cancel your order you will need to Contact Us specifying, by order number, which order you wish to cancel. We are unable to process a request without the order number.
We aim to process your request before the order is shipped. However if your order has been shipped before we manage to cancel, you will need to return the order to us before a refund can be issued.
Please include your order number and details of the exchange or refund. Note we are unable to process returns with no order number. We can only accept returns in their original saleable condition. Images plates need to be in their original packaging with the blue film still in tact. Once your return has been received we will email you to confirm.
Can I change my order once it has been placed?
If you wish to amend your order Contact Us with you order number. If your order has not been shipped we will aim to place your order on hold until the amendments have been made.
If you wish to add items to your order you will need to place a new order for the additional products. We will then merge the two orders and amend any shipping costs.
How do I apply a discount code?
To use a discount code make sure you are logged in to your account. Once you are ready, proceed to the check out and enter the code in to the box provided. The code must be entered exactly as it appears in its original format. To ensure you enter the code correctly you might like to copy and paste it. Then click on 'Apply Code' and your basket will be amended accordingly.
Once you have done this your code has been redeemed.
The item I want is not on the website. When will it be available again?
Occasionally products do run out of stock. We will ship to you when available OR you may choose another item. If you like to pre-order we can be emailed at firstname.lastname@example.org and we will ensure when the item arrives it is available and we can arrange payment and shipping.